How can I track my order?
To check the status of your order, click on ‘Track your order’ ) to see the real-time updates.
How long will it take to ship my order?
We strive to process and ship every order within 48 business hours. You can expect to receive your order in 7-10 business days depending on your location.
The delivery timeline depends upon the delivery address of the customer.
For metros & Tier 1 cities, it may take 5-6 working days, whereas for Tier 2 & 3 cities & rural areas, it may take 10-12 working days.
For international orders, the average delivery time is 15-20 business days depending on the country of residence.
Note – If there are any alteration that needs to be done to the product, shipping time may vary by a day or two, depending on the extent of the changes required.
What do I do if I receive a tampered box?
If your package has been opened or tampered with, we request you to not accept the shipment and immediately inform our customer support team at 074879 08893 or Help@Goristore.com
What do I do if I receive a damaged or wrong product?
If you have received a damaged product, please reach out to our customer support team immediately at 074879 08893 or Help@Goristore.com
- You should ensure the product is unused
- Share images of the Wrong/Damaged Product (Try to capture the damaged area of the product)
Are the colours of the products shown on the website accurate?
The colours of the products on our website have been portrayed as accurately as possible. However, the monitors and screens of electronic devices differ in their display of colour, so it may slightly vary depending on the display screen.
What do I do if an item from my order is missing?
Kindly reach out to our customer support team as soon as your order is delivered at 074879 08893 or Help@Goristore.com
What is your cancellation policy?
If you wish to cancel your order, you can reach out to our customer support team at 074879 08893 or Help@Goristore.com.
I just cancelled my order when will I receive my refund?
For prepaid orders, refunds will be processed within 2-5 business days after the order is cancelled. The refund will be credited in the same payment mode through which the payment was made.
How can i care for my purchase?
We would recommend dry cleaning all embellished outfits. Outfits of cotton/digital print should only be washed in cold water.
What is your return and exchange policy?
Our returns and exchange policy gives you an option to return or exchange items purchased from our website for any reason within 72 hours of receipt of the item. We only ask that you don’t use the product and preserve its original condition, tags and packaging.
How many times am I eligible for an exchange?
We only offer a one-time exchange policy.
Will my return order be picked up by your logistics team?
We offer pick-up facilities for locations which are serviceable by our logistics partners. The products must be unused, unwashed, and all the tags should be intact. Our logistics partner will pick up the return package in 2–5 business days from the date the request was placed.
If the reverse pick-up option is not available at your location, you can self-ship the products to us by any reliable courier service after raising a return request. Please pack the products and ensure that it is unused, unwashed, and that all the tags are intact. The return courier charges will be re-imbursed by us.
The package should be addressed to our warehouse location:
4/2327, Talavdi, Vania Sheri, Near RKTM, Surat, Gujarat 395003
Do I have to pay for the return shipment?
No, for all of our Indian orders we don’t ask for a charge during return. It’s FREE from GORI.
How long will it take for me to receive the refund of my returned product?
Once the return order reaches our warehouse, the order items will go through a quality check by our Quality check (QC) team. Once it clears QC, the refund process will be initiated in 48 business hours and the amount will reflect in your source account in the 2 to 3 business days.
If the refund is to be made for a COD order, the amount will be transferred via NEFT and reflect in your account within 5 -7 business days.
Note – In case the product does not clear the QC, we will not be able to process the refund.